How many years have you been in business?
We have been serving the Tampa Bay Area for 3.5 years. We are happy to announce that we have recently begun providing top of the line care to the Miami and Orlando areas as well.
What is the cancellation policy?
Take a Break has a 24-hour cancellation policy. If you have booked a sitter and your plans change and you no longer need our services, please let us know within 24 hours of the sitter’s scheduled arrival time. If the sitter is cancelled with less than 24 hours’ notice, you will still be responsible for 50% of the time requested and it will appear on your invoice.
*for true medical emergencies, fees may be waived
Can you drive our kids to and from activities/school?
Yes, our nannies/sitters have verified auto insurance and clean driving records.
Will I have the same sitter every time?
If you have a set, consistent schedule then you will have the same nanny every time. The only exception is if your nanny is sick or out of town. In that case, we will send you some replacement options while your nanny is out.
If you use us for occasional needs such as emergencies or date nights, we cannot guarantee the same nanny each time. We do, however, make every effort to send the same nanny/sitter as we believe consistency is best for everyone, especially the children
Can I meet the sitter ahead of time?
For nannies/sitters who are going to have a regular schedule we coordinate a meet and greet so you and the nanny/sitter can ensure you are compatible. For emergency or occasional services, depending on the lead-time you may or may not be able to fit in a meet and greet prior to the scheduled service date.
What if it isn’t working out with the nanny/sitter I have been matched with?
We offer ongoing support to make sure your nanny/sitter relationship is successful.
If you've made reasonable attempts to remedy the situation but feel that your nanny is just not the right fit, please let us know.
We are happy to help you correct the situation either by intervening with the nanny or by sending you new nanny/sitter candidates to interview.
How do payments work?
Our payment process is very easy and convenient! We provide electronic invoicing sent directly to your email. You are able to pay your invoice online using e-check or debit/credit card (3.5% processing fee).
Do you have families I can talk to as a reference?
Absolutely! Just ask! You can also view our testimonials on our website.